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FAQ

We are the specialists in OEM/ODM services, developing designs for over 100 brands. Our experienced team of designers, engineers, pattern makers, customer relationship managers and sewing specialists will ensure that you get the best quality, service and price for your tailored project.

As a general rule, our Minimum Order Quantity is 1000 units per design, as this helps us to achieve the minimum material purchases, minimum packaging print runs, etc. However, we do strongly believe in a working partnership, so we are open to hear how we can best help you.

Most projects we aim to turnaround in 45-60 days after sample confirmation. We suggest you contact your customer relationship manager for further details and on how best we can meet your delivery requirements.

The most common and widely used payment method is Telegraphic Transfer. We understand that this is not suitable for all our customers, and will work together to help find a mutually accepted payment term.

With our factory located in Dongguan, our standard trading terms are based on FOB Shenzhen. Should you require EXW terms and/or help to find the most suitable delivery method, then we are here to help.

We do need to charge a small, yet fair and reasonable fee for samples, but this will be reimbursed once your official order is placed.

We pride ourselves on delivering only the best quality to our valued customers, which is why we conduct our own in-line and final inspections on all goods before they leave our facility. Should you have any concerns about quality, then please contact your customer relationship manager.

Should you wish to provide us with your feedback or to speak with us directly, then please feel free to get in touch via the Contact Us page.